Effective Date: November 7, 2025
This Privacy Policy explains how Drive Safe Limousine LLC (“Drive Safe”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you use our limousine and fleet booking services in the United Arab Emirates, including our website, mobile booking channels, WhatsApp, and telephone booking lines.
1. Company Overview
Company Name: Drive Safe Limousine LLC (License name: Drive Safe L.L.C)
Head Office: Dubai, United Arab Emirates
Established: 02 June 1991 (Transport Company)
Limousine Division Started: 17 November 2023
About the Company:
Drive Safe Limousine LLC is a premium limousine service operating across the UAE. With over three decades of transport experience, we provide reliable, luxury, and eco-friendly transportation solutions focused on comfort, safety, and professional chauffeur service.
Mission Statement:
“To redefine luxury transportation in the UAE by delivering safe, smart, and sustainable rides combining modern electric vehicles, professional chauffeurs, and a commitment to exceptional customer service.”
Key Services:
• Airport Transfers
• Hourly Bookings
• City Tours
• Chauffeur Services
• Daily Bookings
Fleet: BYD Han, Lexus ES300h, Mercedes EQE 350+, Tesla Model Y & Model 3
Contact Details:
📞 Landline: +971 4 8841222
📱 WhatsApp: +971 50 295 8421
📧 Email: info@drivesafe.com
📍 Location: Dubai, United Arab Emirates
2. Scope
This policy applies to all personal information collected from customers, prospective customers, guests, drivers, vendors, and other individuals who interact with Drive Safe Limousine LLC in connection with our transportation, booking, and fleet services.
3. Information We Collect
We collect the following categories of information for legitimate business purposes:
a. Identity and Contact Information
Full name, phone number, email address, postal address, and company name (if applicable).
b. Booking and Travel Details
Pickup and drop-off locations, dates and times, passenger counts, luggage details, special requests, and route information.
c. Payment and Billing Information
Payment method, transaction records, and billing details. Online payment data is processed securely by our payment provider; Drive Safe retains only necessary transaction references.
d. Identification and Verification
Emirates ID, passport, or other identification documents required for regulatory compliance or corporate bookings.
e. Communication Records
Messages, calls, and WhatsApp communication with our support and booking team.
f. Device and Location Data
IP address, browser, and device information, and GPS/location data for navigation and route management.
g. CCTV and Vehicle Recordings
We may use CCTV or in-vehicle cameras for safety, monitoring, and regulatory compliance, where permitted by law.
4. How We Use Personal Information
We use your information to:
- Process and manage bookings and payments.
- Provide safe and timely limousine and chauffeur services.
- Communicate booking confirmations, updates, and support.
- Enhance our website and booking platforms.
- Comply with UAE transport laws and regulations.
- Maintain passenger safety, prevent fraud, and improve service quality.
5. Legal Basis for Processing
We process your data based on:
- Performance of a contract (to provide the booked service).
- Compliance with UAE regulatory obligations.
- Legitimate business interests (to ensure security, improve operations, and provide high-quality service).
6. Sharing and Disclosure
Your data may be shared with:
- Authorized service providers (payment processors, maintenance, hosting, and dispatch systems).
- Regulatory bodies and law enforcement, when required by UAE law.
- Corporate partners for joint bookings or promotions (only with consent).
- Professional advisors (lawyers, auditors, insurers).
Drive Safe Limousine LLC does not sell or trade personal information.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill booking obligations.
- Comply with legal or financial recordkeeping requirements.
- Resolve disputes and maintain service records.
8. Security
Drive Safe Limousine LLC employs strict security controls including encrypted data storage, restricted access, secure payment gateways, and periodic system audits. While we take all reasonable steps to protect your data, no online system is entirely risk-free.
9. Cookies and Tracking
Our website uses cookies to enhance user experience, store preferences, and analyze site performance. You can manage cookie settings through your browser at any time.
10. Children’s Privacy
Our services are intended for users aged 16 and above. We do not knowingly collect data from minors. If we discover that a child’s information has been collected, it will be deleted immediately.
11. Your Rights
Depending on UAE data protection laws, you may:
- Request access or correction of your data.
- Request deletion or restriction of processing.
- Withdraw consent for marketing communications.
- Request details on data sharing.
To exercise these rights, contact us at info@drivesafe.com.
12. Updates to This Policy
We may revise this Privacy Policy periodically to reflect service or legal updates. Any changes will be published on our website with the new effective date.
13. Contact Us
For any privacy-related inquiries or data requests, please contact:
Drive Safe Limousine LLC
Dubai, United Arab Emirates
📞 Landline: +971 4 8841222
📱 WhatsApp: +971 50 295 8421
📧 Email: info@drivesafe.com
🌐 Website: www.drivesafe.com
This Privacy Policy is designed to reflect UAE data protection principles for limousine and transport service providers. Drive Safe Limousine LLC reserves the right to update or modify this policy in line with applicable UAE laws and company practices.
